FAQ | Shit you may want to know
HAPPINESS GUARANTEE
We’re not here to ruin your bathtime or your day. If something arrives broken, busted or just not vibing with your soul, we’ve got your back. Our 100% Happiness Guarantee means we’ll happily refund or replace any faulty products, or sort things out if you're genuinely not feelin’ it. Just email us at sarah@saltyvibesco.com.au within 30 days of receiving your order, and we’ll make it right. Pinky promise.
SHIPPING & DELIVERY
Where do you ship?
Everywhere in Australia. International is coming soon (so is your next breakdown, probably). If you’re desperate and overseas, email us. We’ll try to sort you out.
How much is shipping?
$5 flat rate within Australia. Free shipping on orders over $50 because we bloody love you.
How long does shipping take?
We pack orders within 1–2 business days. Standard delivery is 2–5 business days depending on how deep in the sticks you live. You’ll get tracking every step of the way (unless Mercury is in retrograde).
I put the wrong address. Am I doomed?
Email us ASAP at sarah@saltyvibesco.com.au. If it hasn’t shipped, we can fix it. If it’s already en route, you might need to chase down your local postie with wine and a sob story.
RETURNS & REFUNDS
Can I return it if I don’t like the scent?
Sorry babe, all sales are final. Our bath salts and essential oil rollers are handmade in small batches and sold in limited drops. So we don’t do change-of-mind returns.
What if my order arrives damaged or something’s missing?
That’s on us and we’ll fix it fast. Shoot us an email with your order number, a pic if needed and a short rant about your day if you need to get it out.
BATH SALTS
Why bath salts though?
Because your nervous system is screaming, your shoulders are in your ears and your brain’s running like Windows ‘95. Also? Being a pruney little disaster kind of slaps. Bath salts are like therapy you can lie down for. They help relax muscles, calm your nervous system and make your whole bathroom smell like emotional recovery. You’re welcome.
What’s in them?
Only the good sh*t. We use 100% natural ingredients, including a triple threat of sea salt, epsom salt and himalayan pink salt, boosted with magnesium chloride, a dash of coconut oil and pure essential oils. Zero sulphates, parabens and fillers. Just straight-up support for your stressed-out system.
Do they actually do anything?
Yes. Magnesium absorbs through your skin to help relieve muscle tension and regulate stress hormones. Essential oils work through your nose-brain connection to chill your mood. And the act of getting in the damn bath? That’s magic, baby.
How much do I use?
A big, unapologetic handful. Around 1/2 to 1 cup per bath. This isn’t a sprinkle-for-vibes situation. Go full feral mermaid.
How long should I soak for?
At least 20-40 minutes. Or until you’re a pruney goddess who’s forgotten what day it is. Whichever comes first.
Will this help with cramps, headaches, heartbreak, burnout, rage blackouts etc?
It’s not a cure, but it is a ritual. And rituals matter. Magnesium helps with pain and inflammation. Aromatherapy supports your mood. And taking a moment to stop spiralling? That’s revolutionary.
Are these safe during pregnancy?
All blends except SORE are pregnancy-safe. SORE contains wintergreen and peppermint, which aren't suitable for pregnancy, breastfeeding or kids under 12. Always check with your GP or trusted healthcare professional if unsure. We’re bath witches, not doctors.
Are these kid-safe?
Technically yes. But the packaging has words your toddler might repeat at day care. Don’t say we didn’t warn ya.
Do they stain the bath?
Nope. We don’t use dyes or weird residues and definitely no glitter (we’re not Nikki Websiter in 2003). Just rinse the tub after and you’re good to go.
Can I use these as a foot soak?
Abso-f*cking-lutely. Use about ¼ of a sachet in a bowl, pop on a playlist and soak the day out through your soles. You can also use ‘em as a shower steamer or sprinkle in a bowl like a salty room diffuser. Desperate times call for creative rituals.
Are your salts vegan and cruelty-free?
Hell yes. We don’t test on animals, only emotionally exhausted humans. No f*ckery here.
My salts have gone hard. Are they ruined?
Not at all. Sometimes oils + salt = clumping. Smash them up with your salty scoop or pour them into a bowl, break them up and pop them back in the bag.
My salts are slushy / a bit juicy?
Magnesium is sensitive to moisture and heat, so if your salts look like they're sweating, they’ve probably absorbed some humidity. Still totally usable and effective, just less photogenic. It's bath therapy, not fine dining.
How should I store them?
Keep 'em cool, dry and sealed up tight. Moisture is their enemy (kind of like your ex).
Can I soak in the salts after shaving/waxing?
We wouldn’t. Magnesium can sting freshly deforested skin. Wait 24 hours unless you’re into pain.
Can I use the salts if I have sensitive skin or eczema?
Most folks find it soothing, but patch test if your skin’s going through it. You can also try soaking just your feet first to see how your skin reacts.
EMOTIONAL SUPPORT ROLLERS
What the f*ck are Emotional Support Rollers?
Tiny glass bottles of aromatic wizardry. Each roller is a custom essential oil blend designed to support your nervous system, emotional state and general will to live. They don’t fix your problems, but they do make them smell better.
What’s in them?
Only 100% essential oils (no synthetic fragrance) selected for their epic benefits. If you're used to synthetic stuff, these will feel more subtle but also won't gaslight your nervous system.
Where do you get your essential oils from?
We source ours from an Aussie supplier who works directly with ethical growers around the world. They're pure AF and incredibly high quality. No dodgy stuff here.
How do I use them?
Roll onto pulse points (wrists, temples, chest, behind the ears) like you’re anointing yourself before battle. Take a deep breath. Exhale your last f*ck. Repeat as needed.
When should I use them?
When your boss sends a “quick” Friday email. When your brain starts spiralling and your coping skills call in sick. Or, you know, whenever the vibe is off.
Are they safe for sensitive skin?
Yep. All our rollers are diluted to a skin-safe 2% with fractionated coconut oil. If your skin is the extra-sensitive kind, do a patch test first because everyone’s epidermis has its own drama.
Can I use these on my kids?
The formulas are gentle enough for mini humans but we recommend sticking to adult use due to essential oils being potent little beasts. (Also, the labels have swear words. Consider yourself warned.)
Are these pregnancy-safe?
All blends except SORE are pregnancy-safe. Always check with your GP or midwife if unsure.
Do they actually work or is this just scented placebo magic?
Both. Aromatherapy is legit and your olfactory system is directly linked to your limbic brain (aka your emotional HQ). So yes, they work. And yes, they’re also your new emotional support natural perfume.
How long do they last?
Each 10ml roller is packed with enough calm to get you through approximately 1–3 minor meltdowns a day for 3+ months. Unless you’re going through something... in which case, reorder sooner.
Can I get a sampler?
We’re working on it. Until then, pick the blend that screams your current mental state and trust your nose.
PACKAGING
Our glass containers and bio tubes (yep, those big 1kg bathers) are fully recyclable. The pouches? Not quite. Soft plastic recycling is still a bit of a sh*tshow in Australia. That said, we’re actively working with our packaging partners on smarter, more sustainable solutions and will switch things up the moment the technology (and logistics) catch up. Watch this space. We’re on it.
GIFTING AND WHOLESALE
Can I send your salts as a gift?
You betcha. Tick “This is a gift” at checkout and we’ll leave out the invoice. Perfect for emotionally fragile birthdays or salty breakups.
Can I add a personal note?
Yep. Write it in the notes at checkout and we’ll scribble it into the packaging (in pretty cursive, of course).
Do you offer wholesale or stockists?
You betcha. We love being stocked in legendary little boutiques, day spas, online gifting platforms, and stores with a bit of an edge. Email sarah@saltyvibes.com.au with the subject line: “Let’s Get Salty.”
Do you do custom orders or private label?
If you’ve got a vision, budget or deranged product idea, hit us up. We’re open to collabs, custom label jobs or white-label services if it fits the brand (and we vibe with you).
THE BIG SALTY SALE
How long is the sale on for?Until we sell out. No extensions, no second chances. Once our old packaging iis gone, it’s gone forever so don’t dilly-dally.
What’s on sale?
Everythinig! Select items are up to 40% off (yep, it’s a big one). Discounts are automatically applied and vary by product.
Can I hold items or get a raincheck if something sells out?
Nope. We don’t do holds, rainchecks or wishlist fairy godmothers. It’s first in, best dressed so move fast.
Can I return or exchange sale items?
All discounted items are final sale. That said, if your order arrives damaged or faulty, we’ll sort it out. Just email us and we’ll make it right. (See our 100% Happiness Guarantee above for more deets.)
Can I use a promo code on top of the sale discount?
Not this time. Discounts can’t be combined with other offers or codes.
Does free shipping still apply?
Yep, our usual free shipping thresholds for orders over $50 are still in play.
Can the sale end early?
We reserve the right to wrap things up or change it without notice because, honestly, chaos is part of the charm.
OTHER IMPORTANT SHIT
Why are there so many swear words?
Because we live in a society that takes shit way too seriously and ‘golly gosh’ just doesn’t cut it anymore. Swearing is cathartic, empowering and sometimes the only thing stopping us from slapping a coworker. If the word ‘f*ck’ offends you more than burnout culture and body wash with microplastics, this might not be your bath brand.
Do you have unscented product options?
Not yet. Our whole thing is that our salts smell like a coping mechanism. But if enough sensitive-nose angels request it, we’ll consider a blend with zero essential oils.
Do you offer subscriptions?
Not yet, but if you want salty self care on the regular (and honestly, you do), make sure you’re on our email list for first dibs on new blends, bundles, limited drops and back-in-stock panic buys.
Will this help my anxiety / insomnia / breakup spiral / full moon breakdown?
Look, we’re not therapists, doctors or astrologers. We’re just emotionally unstable people who believe in the power of a really f*cking good bath and essential oil roller. Lowering your feral little body into a vat of warm water and rolling out the rage? That’s not just self care. That’s f*cking spiritual.
Do you have a physical store I can come to cry in?
Not yet, but we’re stocked in some damn good boutiques around Australia. Give us a bell via email and we’ll suggest somewhere near you.
Do you have a rewards program?
Not yet but it’s so close you can almost taste the freebies. Points, perks, exclusive treats... frequent soakers, your time is coming. Sign up to our email list and you’ll be the first to know when it drops.